At Rouges, we’re committed to delivering your order quickly and reliably. Below you’ll find all relevant shipping information including delivery times, costs, and what to expect once your order is placed.

1. Shipping Options & Costs

We currently offer Standard Delivery on all orders.

• Processing time: 1–3 working days

• Shipping time: 8–10 working days

• Total estimated delivery time: 9–13 working days

• Shipping cost: Free on all orders

2. Delivery Area

We ship across Europe.
For deliveries outside Europe, please contact us at support@rougesfashion.com for information on availability and shipping rates.

3. Order Confirmation & Tracking

• Once your order is placed, you’ll receive an order confirmation email.

• When your order is shipped, you’ll receive a delivery confirmation with a tracking number, allowing you to follow your package in real time.

4. Delivery Time & Availability

• Delivery time is calculated from the day your order is confirmed.

• In some cases, delivery may vary depending on stock availability or your delivery address.

• We always aim to ship within the stated time frame.

5. Delays & Force Majeure

Although we aim for timely delivery, delays may occur due to:

• Carrier disruptions

• Public holidays

• Customs clearance or unforeseen events

If your order is significantly delayed, we’ll contact you with an update and possible resolution.

6. Damaged or Missing Items

If your package arrives damaged or with missing items, please notify us immediately at support@rougesfashion.com
We’ll make it right as quickly as possible.

7. Returns & Exchanges

To return or exchange an item, please see our Return & Refund Policy or email our support team.

8. Customer Support

If you have questions about shipping or your order status, feel free to contact us:

• Email: support@rougesfashion.com

• Support hours: 24/7 – we usually reply within 24 hours